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Published on 5 Aug 2025 by Lea C.
Working as a domestic helper in Singapore can be both rewarding and challenging, especially when communication isn’t clear. Whether you're adjusting to a new home, employer, or set of responsibilities, it's completely normal to feel confused at times. But don’t worry, struggling to understand instructions doesn’t mean you’re failing. It simply means it’s time to pause, clarify, and take steps to improve.
Here’s what to do when you're having difficulty understanding instructions from your employer:
1. Speak up politely and ask for clarification
It’s better to ask than to assume. If something isn’t clear, don’t be afraid to say:
- “Sorry, I didn’t quite catch that. Could you please explain again?”
- “I just want to make sure I understand correctly. Do you mean…?”
- “Can you show me how to do it once, so I can follow exactly?”
Most employers will appreciate your honesty and effort to get things right.
2. Take notes
If you’re given multiple tasks or specific instructions, write them down. This helps you remember details and shows your employer you're taking the job seriously. You can use a small notebook or even your phone to list:
- What needs to be done
- When it should be done
- How your employer prefers it done
This is especially helpful for routines like cooking, cleaning, or taking care of children or pets.
3. Ask for a demonstration
Sometimes seeing is better than hearing. If your employer is asking you to use a new appliance, clean in a certain way, or follow a particular process, don’t hesitate to ask them to show you once. Watching them do it gives you a visual guide to follow the next time.
4. Give yourself time to adjust
Every home is different, and every employer has their own preferences. If you're new to a household, it's normal to take time to learn their style. Don’t be too hard on yourself. Stay patient and focused. The more you do things, the more confident you'll become.
5. Practice active listening
When your employer speaks, give your full attention. Maintain eye contact, nod when appropriate, and repeat back key points to confirm understanding:
“So you’d like me to clean the windows today and finish the ironing before 5 PM, is that right?”
This shows you're listening carefully and reduces misunderstandings.
6. Use visual reminders
For more complex tasks, you can take photos (with your employer’s permission) of how things should look when done correctly. For example:
- How the table should be set
- How laundry is sorted
- How toys are arranged after playtime
These visual cues can help you do things exactly how your employer wants.
7. Use translation tools if needed
If language is the main barrier, apps like Google Translate can help bridge the gap. Type or speak the instruction into the app to translate it into your preferred language. Just remember, it’s a tool, not a perfect solution, so always double-check with your employer when unsure
8. Have a weekly check-in
Ask your employer if you can have a short weekly check-in. Use this time to:
- Confirm if you're meeting expectations
- Ask for feedback
- Clarify anything you’re unsure about
This builds trust and shows your commitment to improving.
Final reminder: You’re not alone
Many helpers have faced the same challenge. What matters most is your willingness to learn, communicate, and improve. Clear communication takes effort on both sides and your effort does not go unnoticed.
If you ever feel overwhelmed, remember that Ministry of Helpers is here to support you. From training resources to community support, we’re here to help you grow with confidence.
You might be interested in:
How to Handle Different Parenting Styles as a Nanny or Helper
Laundry 101: Pro Tips for Handling Different Fabrics, Stains, and Machines
Rainy Day Routines: Safe Cleaning Practices During the Monsoon Season
Top Skills Employers Are Looking for in 2025: How Helpers Can Stay Ahead
How to Discuss Salary, Bonuses, or Contract Renewal with Your Employer
Working as a domestic helper in Singapore can be both rewarding and challenging, especially when communication isn’t clear. Whether you're adjusting to a new home, employer, or set of responsibilities, it's completely normal to feel confused at times. But don’t worry, struggling to understand instructions doesn’t mean you’re failing. It simply means it’s time to pause, clarify, and take steps to improve.
Here’s what to do when you're having difficulty understanding instructions from your employer:
1. Speak up politely and ask for clarification
It’s better to ask than to assume. If something isn’t clear, don’t be afraid to say:
- “Sorry, I didn’t quite catch that. Could you please explain again?”
- “I just want to make sure I understand correctly. Do you mean…?”
- “Can you show me how to do it once, so I can follow exactly?”
Most employers will appreciate your honesty and effort to get things right.
2. Take notes
If you’re given multiple tasks or specific instructions, write them down. This helps you remember details and shows your employer you're taking the job seriously. You can use a small notebook or even your phone to list:
- What needs to be done
- When it should be done
- How your employer prefers it done
This is especially helpful for routines like cooking, cleaning, or taking care of children or pets.
3. Ask for a demonstration
Sometimes seeing is better than hearing. If your employer is asking you to use a new appliance, clean in a certain way, or follow a particular process, don’t hesitate to ask them to show you once. Watching them do it gives you a visual guide to follow the next time.
4. Give yourself time to adjust
Every home is different, and every employer has their own preferences. If you're new to a household, it's normal to take time to learn their style. Don’t be too hard on yourself. Stay patient and focused. The more you do things, the more confident you'll become.
5. Practice active listening
When your employer speaks, give your full attention. Maintain eye contact, nod when appropriate, and repeat back key points to confirm understanding:
“So you’d like me to clean the windows today and finish the ironing before 5 PM, is that right?”
This shows you're listening carefully and reduces misunderstandings.
6. Use visual reminders
For more complex tasks, you can take photos (with your employer’s permission) of how things should look when done correctly. For example:
- How the table should be set
- How laundry is sorted
- How toys are arranged after playtime
These visual cues can help you do things exactly how your employer wants.
7. Use translation tools if needed
If language is the main barrier, apps like Google Translate can help bridge the gap. Type or speak the instruction into the app to translate it into your preferred language. Just remember, it’s a tool, not a perfect solution, so always double-check with your employer when unsure
8. Have a weekly check-in
Ask your employer if you can have a short weekly check-in. Use this time to:
- Confirm if you're meeting expectations
- Ask for feedback
- Clarify anything you’re unsure about
This builds trust and shows your commitment to improving.
Final reminder: You’re not alone
Many helpers have faced the same challenge. What matters most is your willingness to learn, communicate, and improve. Clear communication takes effort on both sides and your effort does not go unnoticed.
If you ever feel overwhelmed, remember that Ministry of Helpers is here to support you. From training resources to community support, we’re here to help you grow with confidence.
You might be interested in:
How to Handle Different Parenting Styles as a Nanny or Helper
Laundry 101: Pro Tips for Handling Different Fabrics, Stains, and Machines
Rainy Day Routines: Safe Cleaning Practices During the Monsoon Season
Top Skills Employers Are Looking for in 2025: How Helpers Can Stay Ahead
How to Discuss Salary, Bonuses, or Contract Renewal with Your Employer