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Published on 19 May 2025 by Sel Y.
Hiring a new helper for your home is an important step toward building a more balanced and efficient household. Whether you’re welcoming a domestic helper for the first time or bringing in someone new after a previous arrangement, there are several key things to keep in mind to ensure a smooth transition and a respectful, productive working relationship.
1. Adjustment takes time
Every new helper will need time to adapt to your home environment, routines, and expectations. Be patient during the first few weeks and offer clear instructions. Having a household orientation program that outlines daily tasks, house rules, and schedules can help reduce confusion and set a strong foundation for cooperation.
2. Clear communication is essential
Many helpers come from different cultural backgrounds and may not speak English fluently. Use simple language and demonstrate tasks when necessary. Encouraging open communication—without fear of reprimand—will help your helper feel more comfortable and confident in her role.
3. Understand MOM requirements
Employers are responsible for adhering to Ministry of Manpower (MOM) regulations. This includes:
- Granting one rest day per week or providing compensation
- Arranging the 6-monthly medical examination
- Ensuring maid insurance coverage is in place (including hospitalisation and personal accident insurance)
- Respecting MOM’s guidelines for working hours and living conditions
4. Ensure comfort and privacy
Your helper’s well-being is directly linked to her performance. Providing a clean, comfortable space for rest—such as a helper’s room with ventilation, bedding, and privacy—shows respect and encourages better morale.
5. Prepare for home leave and time off
Helpers who complete contracts are typically entitled to home leave. Plan for this in advance and discuss mutually agreeable dates. Be aware of requirements for travel, including valid passports, work permits, and MOM’s re-entry processes.
6. Provide safety training
Help your new helper learn how to use household appliances safely, especially if she is unfamiliar with them. Go through emergency procedures and contacts, and make sure she knows how to get help if needed. This helps prevent accidents and builds trust.
7. Encourage learning and growth
At Ministry of Helpers, we offer access to our Household Scheduler and online training content via StepUp—so helpers can continue learning and growing in their roles. Topics include childcare, elderly care, cooking, home cleaning, and more. A well-trained helper means better support for your family.
Your helper is more than just hired help—she is someone who will play a key role in your household’s daily life. With the right support, mutual respect, and a clear understanding of responsibilities, you’ll create a positive environment that benefits everyone involved.
You might be interested in:
What to Do if Your Helper is Not Working Out (And You Might Consider Letting Her Go
What You Need to Know About Transfer Helpers in Singapore
How to Plan a Smooth Onboarding Experience for Your New Helper
What to Do When Your Helper Wants a Day Off on a Non-Rest Day
Hiring a new helper for your home is an important step toward building a more balanced and efficient household. Whether you’re welcoming a domestic helper for the first time or bringing in someone new after a previous arrangement, there are several key things to keep in mind to ensure a smooth transition and a respectful, productive working relationship.
1. Adjustment takes time
Every new helper will need time to adapt to your home environment, routines, and expectations. Be patient during the first few weeks and offer clear instructions. Having a household orientation program that outlines daily tasks, house rules, and schedules can help reduce confusion and set a strong foundation for cooperation.
2. Clear communication is essential
Many helpers come from different cultural backgrounds and may not speak English fluently. Use simple language and demonstrate tasks when necessary. Encouraging open communication—without fear of reprimand—will help your helper feel more comfortable and confident in her role.
3. Understand MOM requirements
Employers are responsible for adhering to Ministry of Manpower (MOM) regulations. This includes:
- Granting one rest day per week or providing compensation
- Arranging the 6-monthly medical examination
- Ensuring maid insurance coverage is in place (including hospitalisation and personal accident insurance)
- Respecting MOM’s guidelines for working hours and living conditions
4. Ensure comfort and privacy
Your helper’s well-being is directly linked to her performance. Providing a clean, comfortable space for rest—such as a helper’s room with ventilation, bedding, and privacy—shows respect and encourages better morale.
5. Prepare for home leave and time off
Helpers who complete contracts are typically entitled to home leave. Plan for this in advance and discuss mutually agreeable dates. Be aware of requirements for travel, including valid passports, work permits, and MOM’s re-entry processes.
6. Provide safety training
Help your new helper learn how to use household appliances safely, especially if she is unfamiliar with them. Go through emergency procedures and contacts, and make sure she knows how to get help if needed. This helps prevent accidents and builds trust.
7. Encourage learning and growth
At Ministry of Helpers, we offer access to our Household Scheduler and online training content via StepUp—so helpers can continue learning and growing in their roles. Topics include childcare, elderly care, cooking, home cleaning, and more. A well-trained helper means better support for your family.
Your helper is more than just hired help—she is someone who will play a key role in your household’s daily life. With the right support, mutual respect, and a clear understanding of responsibilities, you’ll create a positive environment that benefits everyone involved.
You might be interested in:
What to Do if Your Helper is Not Working Out (And You Might Consider Letting Her Go
What You Need to Know About Transfer Helpers in Singapore
How to Plan a Smooth Onboarding Experience for Your New Helper
What to Do When Your Helper Wants a Day Off on a Non-Rest Day