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Published on 9 May 2025 by Anna O.
Hiring a domestic helper who is working in Singapore for the first time is more than just signing a contract, it’s about helping someone settle into a brand-new environment, culture, and job. A well-planned onboarding process ensures your helper feels supported, confident, and ready to do their best in your home.
Here’s a step-by-step guide for employers on how to successfully onboard a first-time helper in Singapore:
1. Prepare for their arrival
Before your helper arrives, take time to prepare their space and essentials:
- Clean and comfortable accommodation (with adequate privacy, ventilation, and bedding)
- Basic toiletries, towels, and essentials
- A welcome note or orientation kit with house rules and daily schedule
This small effort helps ease their first impression and reduces anxiety on arrival.
2. Complete the Settling-In Programme (SIP)
First-time foreign domestic workers (FDWs) are required by the Ministry of Manpower (MOM) to attend a Settling-In Programme (SIP) within the first few days of arrival. The SIP covers:
- Safety at home and work
- Understanding employment terms and rights
- Handling stress and adapting to Singaporean culture
As the employer, you must arrange and pay for the SIP.
3. Give a clear job scope and routine
Once your helper has settled in, it’s essential to outline:
- Daily and weekly task schedules
- Caregiving routines (if applicable for babies, elderly, or pets)
- Meal preferences, dietary needs, or family habits
- Guidelines for appliance use and safety
You can create a structured routine using tools like the Ministry of Helpers Household Scheduler, which simplifies task planning and sets expectations clearly.
4. Explain house rules and boundaries
First-time helpers may not be familiar with your household’s customs or expectations. Sit down and explain:
- Wake-up and sleep times
- Mobile phone usage
- What to do on rest days
- Privacy and respectful behavior
- Emergency contacts and what to do if someone gets hurt
Try not to overwhelm them on day one. Start with the basics and build up slowly as they adjust.
5. Train through demonstration
Even experienced helpers may be unfamiliar with your specific home setup. Rather than just giving verbal instructions, show them:
- How to use cleaning tools and kitchen appliances
- How to separate laundry or clean delicate items
- Proper handling of infants, elderly, or pets (if applicable)
Take time to walk through routines patiently and ask them to repeat or try it themselves while you observe.
6. Monitor and check in regularly
Don’t assume everything’s okay just because they haven’t asked questions. First-timers may feel shy or afraid to speak up.
- Do a daily check-in during the first week
- Ask how they’re adjusting or if they need help
- Clarify any misunderstandings gently
- Provide constructive feedback rather than criticism
Let them know it’s safe to make mistakes as they learn.
7. Support their rest and wellbeing
A well-rested helper is a productive helper. Make sure they:
- Get at least one rest day per week, or compensation if agreed otherwise
- Are provided with three meals daily or food allowance
- Have access to medical care and personal accident insurance
You’re not just hiring help, you’re creating a respectful working environment that supports long-term success.
8. Connect them with support and learning resources
First-time helpers benefit greatly from guidance and community support. Consider:
- Introducing them to other helpers in your area
- Sharing links to training platforms like StepUp
- Encouraging financial literacy and self-development
Helpers who feel supported grow in skill and confidence, benefiting both of you.
The first few weeks are crucial when onboarding a helper new to Singapore. With the right approach, clear instructions, kind communication, and proper guidance, you’ll build a positive, trusting working relationship from the start.
A strong onboarding process leads to a happier home, better performance, and long-term success.
You might be interested in:
What to Do When Your Helper Wants a Day Off on a Non-Rest Day
A Complete Guide to Hiring Filipino Helpers in Singapore
Countries Where You Can Find Great Domestic Helpers
What to Do If Your Helper Wants to Change Employers
2025 Guide for Employers: Hiring and Managing a Domestic Helper in Singapore
Hiring a domestic helper who is working in Singapore for the first time is more than just signing a contract, it’s about helping someone settle into a brand-new environment, culture, and job. A well-planned onboarding process ensures your helper feels supported, confident, and ready to do their best in your home.
Here’s a step-by-step guide for employers on how to successfully onboard a first-time helper in Singapore:
1. Prepare for their arrival
Before your helper arrives, take time to prepare their space and essentials:
- Clean and comfortable accommodation (with adequate privacy, ventilation, and bedding)
- Basic toiletries, towels, and essentials
- A welcome note or orientation kit with house rules and daily schedule
This small effort helps ease their first impression and reduces anxiety on arrival.
2. Complete the Settling-In Programme (SIP)
First-time foreign domestic workers (FDWs) are required by the Ministry of Manpower (MOM) to attend a Settling-In Programme (SIP) within the first few days of arrival. The SIP covers:
- Safety at home and work
- Understanding employment terms and rights
- Handling stress and adapting to Singaporean culture
As the employer, you must arrange and pay for the SIP.
3. Give a clear job scope and routine
Once your helper has settled in, it’s essential to outline:
- Daily and weekly task schedules
- Caregiving routines (if applicable for babies, elderly, or pets)
- Meal preferences, dietary needs, or family habits
- Guidelines for appliance use and safety
You can create a structured routine using tools like the Ministry of Helpers Household Scheduler, which simplifies task planning and sets expectations clearly.
4. Explain house rules and boundaries
First-time helpers may not be familiar with your household’s customs or expectations. Sit down and explain:
- Wake-up and sleep times
- Mobile phone usage
- What to do on rest days
- Privacy and respectful behavior
- Emergency contacts and what to do if someone gets hurt
Try not to overwhelm them on day one. Start with the basics and build up slowly as they adjust.
5. Train through demonstration
Even experienced helpers may be unfamiliar with your specific home setup. Rather than just giving verbal instructions, show them:
- How to use cleaning tools and kitchen appliances
- How to separate laundry or clean delicate items
- Proper handling of infants, elderly, or pets (if applicable)
Take time to walk through routines patiently and ask them to repeat or try it themselves while you observe.
6. Monitor and check in regularly
Don’t assume everything’s okay just because they haven’t asked questions. First-timers may feel shy or afraid to speak up.
- Do a daily check-in during the first week
- Ask how they’re adjusting or if they need help
- Clarify any misunderstandings gently
- Provide constructive feedback rather than criticism
Let them know it’s safe to make mistakes as they learn.
7. Support their rest and wellbeing
A well-rested helper is a productive helper. Make sure they:
- Get at least one rest day per week, or compensation if agreed otherwise
- Are provided with three meals daily or food allowance
- Have access to medical care and personal accident insurance
You’re not just hiring help, you’re creating a respectful working environment that supports long-term success.
8. Connect them with support and learning resources
First-time helpers benefit greatly from guidance and community support. Consider:
- Introducing them to other helpers in your area
- Sharing links to training platforms like StepUp
- Encouraging financial literacy and self-development
Helpers who feel supported grow in skill and confidence, benefiting both of you.
The first few weeks are crucial when onboarding a helper new to Singapore. With the right approach, clear instructions, kind communication, and proper guidance, you’ll build a positive, trusting working relationship from the start.
A strong onboarding process leads to a happier home, better performance, and long-term success.
You might be interested in:
What to Do When Your Helper Wants a Day Off on a Non-Rest Day
A Complete Guide to Hiring Filipino Helpers in Singapore
Countries Where You Can Find Great Domestic Helpers
What to Do If Your Helper Wants to Change Employers
2025 Guide for Employers: Hiring and Managing a Domestic Helper in Singapore