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Published on 4 Apr 2025 by Marina O.
Hiring a domestic helper is more than just a working relationship — it’s often a deeply personal and human connection. So when your helper expresses a desire to move on or change employers, it can be an emotional and confusing moment for both parties. Whether it’s for personal growth, family needs, or a change in environment, the desire for change is valid — and how you respond matters.
Here’s a guide to handling this situation with empathy, respect, and integrity.
1. Stay calm and open to conversation
First things first: don’t panic or take it personally. It’s natural to feel surprised or even disappointed, especially if you’ve built a good rapport. However, it’s important to approach the conversation with a calm and understanding mindset.
Ask your helper to share their reasons and listen without judgment. They might want to pursue different opportunities, work with another type of family, or return home for a while. Your willingness to listen sets the tone for an ethical and respectful transition.
2. Understand the legal process in Singapore
In Singapore, helpers are tied to their employer via a work permit. If your helper wishes to transfer to a new employer, here’s what you need to know:
- Transfer must be approved by MOM (Ministry of Manpower).
- The current employer must cancel the existing work permit only after the new employer has received approval.
- Helpers are not allowed to seek employment independently without going through proper channels.
The Ministry of Helpers can assist in guiding you and your helper through the legal steps and paperwork to ensure compliance with MOM regulations.
3. Respect their decision
Many helpers change employers to pursue better working conditions, salary, or family arrangements. Sometimes they simply want a change. As difficult as it might be to lose someone you rely on, it’s essential to separate emotions from the situation and respect their autonomy.
Supporting their decision with dignity reflects positively on you as an employer and sets an example for ethical treatment in the industry.
4. Give proper notice and support the transition
Ensure the notice period is followed based on your agreement or contract. The standard notice is typically 14 days, unless otherwise stated. During this time, help prepare them for their next step:
- Allow time for them to attend interviews (if appropriate).
- Provide a reference letter if they’ve performed well.
- Make sure they have a safe place to stay during the transition period.
This not only helps your helper, but also builds your reputation as a responsible and ethical employer.
5. Use the Ministry of Helpers platform for a smooth process
Our platform allows helpers to explore new job opportunities and employers to find trustworthy candidates — all while ensuring ethical and legal standards are met. We also offer:
- No placement fees or debt for helpers
- Training and upskilling programs to prepare helpers for their next role
If your helper has expressed interest in transferring, encourage them to use Ministry of Helpers to safely connect with new employers.
6. Reflect and plan ahead
While your helper’s departure may feel like a setback, it can also be an opportunity to reflect on what worked, what didn’t, and how to build a better employer-helper relationship next time.
You can also begin the search for a new helper via Ministry of Helpers. Our platform matches you with candidates based on your household’s needs, values, and preferences — making the process smoother and more personalised.
You might be interested in:
Dos and Don'ts of Hiring and Managing an Indian Helper
Can I Deduct Costs from My Helper’s Salary? Employer Do’s and Don’ts
2025 Guide for Employers: Hiring and Managing a Domestic Helper in Singapore
How to Train Your Helper to Handle Emergencies at Home
Balancing Work and Rest: A Guide for Employers to Support Their Helpers
Hiring a domestic helper is more than just a working relationship — it’s often a deeply personal and human connection. So when your helper expresses a desire to move on or change employers, it can be an emotional and confusing moment for both parties. Whether it’s for personal growth, family needs, or a change in environment, the desire for change is valid — and how you respond matters.
Here’s a guide to handling this situation with empathy, respect, and integrity.
1. Stay calm and open to conversation
First things first: don’t panic or take it personally. It’s natural to feel surprised or even disappointed, especially if you’ve built a good rapport. However, it’s important to approach the conversation with a calm and understanding mindset.
Ask your helper to share their reasons and listen without judgment. They might want to pursue different opportunities, work with another type of family, or return home for a while. Your willingness to listen sets the tone for an ethical and respectful transition.
2. Understand the legal process in Singapore
In Singapore, helpers are tied to their employer via a work permit. If your helper wishes to transfer to a new employer, here’s what you need to know:
- Transfer must be approved by MOM (Ministry of Manpower).
- The current employer must cancel the existing work permit only after the new employer has received approval.
- Helpers are not allowed to seek employment independently without going through proper channels.
The Ministry of Helpers can assist in guiding you and your helper through the legal steps and paperwork to ensure compliance with MOM regulations.
3. Respect their decision
Many helpers change employers to pursue better working conditions, salary, or family arrangements. Sometimes they simply want a change. As difficult as it might be to lose someone you rely on, it’s essential to separate emotions from the situation and respect their autonomy.
Supporting their decision with dignity reflects positively on you as an employer and sets an example for ethical treatment in the industry.
4. Give proper notice and support the transition
Ensure the notice period is followed based on your agreement or contract. The standard notice is typically 14 days, unless otherwise stated. During this time, help prepare them for their next step:
- Allow time for them to attend interviews (if appropriate).
- Provide a reference letter if they’ve performed well.
- Make sure they have a safe place to stay during the transition period.
This not only helps your helper, but also builds your reputation as a responsible and ethical employer.
5. Use the Ministry of Helpers platform for a smooth process
Our platform allows helpers to explore new job opportunities and employers to find trustworthy candidates — all while ensuring ethical and legal standards are met. We also offer:
- No placement fees or debt for helpers
- Training and upskilling programs to prepare helpers for their next role
If your helper has expressed interest in transferring, encourage them to use Ministry of Helpers to safely connect with new employers.
6. Reflect and plan ahead
While your helper’s departure may feel like a setback, it can also be an opportunity to reflect on what worked, what didn’t, and how to build a better employer-helper relationship next time.
You can also begin the search for a new helper via Ministry of Helpers. Our platform matches you with candidates based on your household’s needs, values, and preferences — making the process smoother and more personalised.
You might be interested in:
Dos and Don'ts of Hiring and Managing an Indian Helper
Can I Deduct Costs from My Helper’s Salary? Employer Do’s and Don’ts
2025 Guide for Employers: Hiring and Managing a Domestic Helper in Singapore
How to Train Your Helper to Handle Emergencies at Home
Balancing Work and Rest: A Guide for Employers to Support Their Helpers